Refunds and Returns

Dead Chicken Hats
Biblical
Greek
Roman
Medieval
Tudor
Stuart
Character
Glossary
Gallery
Free Patterns
Free Leaflets
Videos and Tutorials - NEW!

Why The Fish?
Fun Stuff
Real Chicken Hut About Us
About our Costumes
Garment Care
Fabric & Construction
Refunds and Returns
Hiring
We Don't Sell That, But...
Shipping
Privacy
Policies & Terms
Contact Us
See-Saw
Maths
Just What Is A Dead Chicken Hat, Anyway?
.

We sincerely hope that you will be thrilled with the quality, style and workmanship of your garment. Some garments are meant to look ‘new’. Some are ‘distressed’. Some are positively heart-broken. Any patches or mends present when you get your garment are supposed to be there.
If you require a specific 'look', urchin or dandy, for example, feel free to check with the seamstress that your chosen garments have the right number of darns before you buy or hire.
IMPORTANT! - check the size!

I've said this all over the place, and on every garment page, but I still have people getting it wrong. Please check the size of the garment before you hire or buy. A 38" shirt will NOT fit a 38" chest. Choosing the corrcet size is your responsibility. Ask if you need advice.

However, mistakes happen and if your concern is legitimate, we will make every effort to put it right. Please let us know at once if your garments are not as you expected when they arrive. We want you to be happy and to tell everyone what wonderful people we are. We want your long-term business.
We also want the secrets of Eternal Youth and World Peace, but you can’t have everything.

Having said that, we are not Argos. We are not in a position to give refunds willy-nilly. We do not offer a 30-day change-your-mind policy. Since we operate a hire service we cannot take back garments just because you change your mind, otherwise we'd be hiring things out for free. If you think your garment is not right, you MUST tell us immediately. If you wait a week and then say there's a button missing, then it will be treated as a hiring.
So if you're thinking of returning a velvet cloak that your daughter used for her prom and no longer needs because "it's too long/short/dark/pale, and I want my money back", think again.

Nevertheless, if there really is something wrong, we will try our very best to put it right. We’re not monsters. If we are unable to correct whatever it is, and it is necessary to return the item, your refund will be granted in the form of credit equal to the purchase or hire price. We do not refund postage costs under any circumstances.
We no longer accept dead chickens, florins or groats as a form of payment.

Additions and corrections are welcome, accompanied by referenced sources, to seamstress(at)deadchickenhat(dot)com.

All mistakes are entirely of my own invention, and I claim world-wide copyright on them.

Dead Chicken Hats Biblical Greek Roman Medieval Tudor Stuart Character Glossary Gallery Free Patterns Free Leaflets Videos and Tutorials - NEW! Why The Fish? Fun Stuff Real Chicken Hut About Us About our Costumes Garment Care Fabric & Construction Refunds and Returns Hiring We Don't Sell That, But... Shipping Privacy Policies & Terms Contact Us See-Saw Maths Just What Is A Dead Chicken Hat, Anyway? .	We sincerely hope that you will be thrilled with the quality, style and workmanship of your garment. Some garments are meant to look ‘new’. Some are ‘distressed’. Some are positively heart-broken. Any patches or mends present when you get your garment are supposed to be there. If you require a specific 'look', urchin or dandy, for example, feel free to check with the seamstress that your chosen garments have the right number of darns before you buy or hire. IMPORTANT! - check the size! I've said this all over the place, and on every garment page, but I still have people getting it wrong. Please check the size of the garment before you hire or buy. A 38" shirt will NOT fit a 38" chest. Choosing the corrcet size is your responsibility. Ask if you need advice.
		However, mistakes happen and if your concern is legitimate, we will make every effort to put it right. Please let us know at once if your garments are not as you expected when they arrive. We want you to be happy and to tell everyone what wonderful people we are. We want your long-term business. We also want the secrets of Eternal Youth and World Peace, but you can’t have everything.
	Having said that, we are not Argos. We are not in a position to give refunds willy-nilly. We do not offer a 30-day change-your-mind policy. Since we operate a hire service we cannot take back garments just because you change your mind, otherwise we'd be hiring things out for free. If you think your garment is not right, you MUST tell us immediately. If you wait a week and then say there's a button missing, then it will be treated as a hiring. So if you're thinking of returning a velvet cloak that your daughter used for her prom and no longer needs because "it's too long/short/dark/pale, and I want my money back", think again.
		Nevertheless, if there really is something wrong, we will try our very best to put it right. We’re not monsters. If we are unable to correct whatever it is, and it is necessary to return the item, your refund will be granted in the form of credit equal to the purchase or hire price. We do not refund postage costs under any circumstances. We no longer accept dead chickens, florins or groats as a form of payment.